I went to ACE to have some keys made. I had to wait while the person ahead of me was having a key remade that didn't work. The employee who was making the keys was inexperienced. I got my keys cut, tried them and they didn't work. I returned to ACE to have them remade, which they did. I looked at the keys and they were again cut wrong. They got a different employee to remake them for the third time, then charged me more for the key blanks. What a lot of trouble just for keys, trips back and forth, and I feel that I shouldn't have been charged more because of all the trouble they caused me. Very disappointed!!!!
For years I purchased high end STIHL trimmers, saws, and others high dollar items from this ACE Hardware. I did so because they were for the most part very friendly. Today I walked in to buy a piece of hose to fix my son's toy and they would not want to deal with me. The hose in question was a remnant piece that had nut much value. I asked if they would give me a discount. John said that he cant do to much because it is still a "sellable item." Mind you that this small 5 ft piece of hose was in the remnant pile as a reject. Well, I will no longer shop at ACE. I spent thousands of dollars over the years and then I was good enough. But when I wanted to buy a piece of hose that wasn't worth more than a few dollars I was told NO. I will then take my business elsewhere. Thank you ACE for letting me know that your valuing of customers only extends to their pocket and not their dignity. I will NEVER purchase anything from such an unfriendly and dollar or profit driven place.
Folks here are very nice and helpful. Store has a lot more selection than you would expect.
One of the vehicles in my driveway was broken in to while I was at work, and among other things my house keys were taken. I took all of my exterior doorknobs (deadbolt, keyless entry, and garage exterior) in to ACE late after work and they turned them around quickly for a more than reasonable price. I had knew keys and new locks within half an hour, and the staff was extremely helpful throughout the whole process.
Jerry is wrapped too tight. He's been a great help in the past but as a Nosy neighbor incident worsened, his 'people like you' garbage did also. Go to Big R instead.
Heights Ace Hardware is a US Hardware Store based in Billings, Montana. Heights Ace Hardware is located at 1547 Main St, Billings, MT 59105, USA.
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